Frequently Asked Questions
How can I contact customer support? +
You can reach us via our Contact Page, call +44 7537 183794, or email info@ibasn.com.
We are available Monday–Friday, 09:00–18:00 (London Time).
We are available Monday–Friday, 09:00–18:00 (London Time).
Where do you ship to? +
We ship exclusively within the United Kingdom. We do not offer international shipping at this time.
What are the shipping costs? +
We offer FREE shipping on all UK orders. No hidden fees and no minimum order required.
How long will it take to get my order? +
Our delivery timeline is:
- Order cutoff time: 17:00 (5:00 PM) London Time
- Handling time: 1–2 business days (Mon–Fri)
- Transit time: 4–7 business days (Mon–Fri)
- Total estimated delivery: 5–9 business days
Is my payment data safe with you? +
Yes. All transactions on ibasn.com are protected with SSL encryption and processed through secure payment providers. We do not store your full payment details.
What payment methods do you accept? +
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
How long do I have to return an item? +
We offer a 30-day no-questions-asked return window from the date of delivery, with $0 restocking fee. For full details, please see our Return & Refund Policy.
Where is my order? +
Once your order ships, you’ll receive a tracking email. If your order hasn’t arrived within 3 business days after the expected delivery time, contact us at info@ibasn.com and we’ll help.
Contact Information +
Store Name: Ibasn
Operated by: PUILI LTD (Company Number: 16910501)
Address: 110 New Street, Birmingham, B2 4EU, United Kingdom
Email: info@ibasn.com
Phone: +44 7537 183794
Hours: Monday–Friday, 09:00–18:00 (London Time)
Operated by: PUILI LTD (Company Number: 16910501)
Address: 110 New Street, Birmingham, B2 4EU, United Kingdom
Email: info@ibasn.com
Phone: +44 7537 183794
Hours: Monday–Friday, 09:00–18:00 (London Time)